Designed for San Diego's bustling hospitality and casino industries, these programs are taught by experts from SDSU's American Language Institute, which has been teaching English skills on a global scale for more than a quarter century.

Course content is custom-designed for your business, making it the most cost effective solution on the market for teaching English to you and your employees.

>> See the Teach and Work Abroad program.

Topics include:

• Introductions and Levels of Formality
• Requesting Information/Seeking Clarification
• Room and Food Service Vocabulary
• Describing Facility Services
• Giving Directions
• Guest Check in/Check out
• Communicating with Managers and Supervisors
• Accent Reduction
• Responding to Inquiries
• Communicating in the Kitchen and Dining Room
• Effective Room Service Communication

SDSU Research Foundation Program

Communication equals success in the workplace. Industries across San Diego are requesting workplace English tailored to their organization. Success is measured by the ability of the students to initiate and respond to guests and supervisors using appropriate language.

The following course curriculum is offered to groups of employees with language development needs. The primary goal is student success in communicative competence. Course hours depend on the needs of the group.

• ESL (English as a second language) and SSL (Spanish as a second language)
• Learn how to communicate more efficiently within the organization.
• Learn to converse with customers to deliver outstanding service.
• Be able to speak the terminology and phrases needed in the workplace.
• Custom courses can be developed for your organization and on-site.

Industries that have benefited include: hospitality, casino gaming, pharmaceutical, and health care.

Students typically need development in the areas of speaking and listening, though at times there are also reading and writing development needs. The following curriculum is tailored to what students will need to use in the workplace.

Course Content

• Giving Directions and Understanding Instructions
• Requesting Information and Seeking Clarification
• Customer Service Skills

• Describing Services in the Facility
• Responding to Specific Problems and Giving Solutions
• Communicating Between Staff and Managers
• Using the Phone
• Responding to Schedules
• Accent Reduction

SDSU Research Foundation Program