Gain insight and timely information about the latest issues facing the gaming industry, particularly Indian gaming, while developing critical skills for career advancement. Instructors are national industry experts who provide relevant and practical information based on their experience and knowledge. Each course is interactive, features video interviews, and provides students the opportunity to learn from others in one of the fastest growing industry sectors. Four courses in this program have been made possible by the generous underwriting of Harrah's Entertainment, Inc.
<strong>The Certificate</strong><br />
To complete the online certificate, take any five of the six offered courses: <em>Introduction to Indian Gaming – Past and Present, Gaming Regulations on Sovereign Soil, Casino Surveillance and Security, Indian Casino Marketing and Promotion, HR's Role and the Service Strategy, </em>and <em>Table Games Management.</em><br />
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Four courses in this program have been made possible by the generous underwriting of Harrahs Entertainment, Inc.<br />
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<strong>This program will prepare you for:</strong>
<ul>
<li> Indian gaming careers across the country</li>
<li> Jobs that require advanced gaming knowledge and skills</li>
</ul>
<strong>This program will provide:</strong>
<ul>
<li>Higher success rate in hiring and promoting employees within the organization</li>
<li>Employees that understand the culture of the industry</li>
<li>Increased quality of work and better team performance</li>
<li>Better awareness of federal and state regulations</li>
</ul>
<strong>Workplace Benefits:</strong>
<ul>
<li>Better understand the tribal gaming culture</li>
<li>Network with peers in casinos throughout the country</li>
<li>Increase awareness of federal and state regulations</li>
<li>Learn from top-level casino professionals!</li>
</ul>
<strong>Location of Classes</strong><br />
This certificate program is online. Consistent access to the Internet is required. Online textbook materials included in fee. <br />
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<strong>For additional information please email <a href="mailto:acook@mail.sdsu.edu">acook@mail.sdsu.edu</a> or call (619) 594-5489.</strong>
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Course Descriptions
Introduction to Indian Gaming - Past and Present
A basic understanding of Native American gaming is provided in this course. Students gain an appreciation for both the history and importance of Indian tribal gaming, rising from simple bingo parlors to some of the country’s largest casino operations. New and evolving challenges include sovereignty of Indian nations, state compacts and pending legislation, increasing competition, and public perceptions. Students also are exposed to basic regulatory controls and elementary gaming math.<br><br>
<b>SDSU Research Foundation Program</b>
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Casino Marketing and Promotion
Learn the tools and techniques used by successful casino operators to acquire new players and retain them for life. Gain an understanding of casino marketing overall – the differences and uniqueness of casino marketing, learn how important database marketing is for a casino, plus the significance and impact of special events, promotions, and traditional marketing in the casino. See how a sophisticated and coordinated strategy across these areas provides world-class results.<br><br>
<b>SDSU Research Foundation Program</b>
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Gaming Regulations on Sovereign Soil
Students learn what makes the Indian tribe environment unique in San Diego. Topics include tribal government structure, authority, and jurisdiction; and such issues as expansion of Indian gaming, tribal compacts, and the impact of Indian gaming on surrounding communities.<br><br>
<b>SDSU Research Foundation Program</b>
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HR's Role and the Service Strategy
Learn strategic planning from the HR perspective. Find out how to implement a service strategy for hospitality and casino operations through the hiring and training process. Acquire skills on how to apply recruiting, hiring, and training tools that add up to increased revenue and cost savings in the gaming environment. Find out the importance of OSHA requirements, "sovereign government," and Native American culture for the HR environment.<br><br>
<b>SDSU Research Foundation Program</b>
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Casino Surveillance and Security
This "eyes" and "ears" class is an effective and competent view of surveillance operations and is critical for protecting assets and maintaining the integrity of the casino. Topics will include: loss protection techniques; applicable laws that affect casino operations; equipment used for the protection of casino assets; how to identify, deter, and detect casino cheats; investigative techniques; and report writing.<br><br>
<b>SDSU Research Foundation Program</b>
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Table Games Management
This course will address the formation, structure, and operational principles of the casino's live gaming department. The course will cover staffing and organizational principles, casino math and accounting as it pertains to table games, procedural compliance, table games marketing, design issues, customer service, and table games protection topics. This course will interest casino employees on a career path to management, gaming commission members, surveillance operators, and all current casino employees. It will also serve as an entry-level course for people desiring a career in the gaming industry.<br><br>
<b>SDSU Research Foundation Program</b>
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