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HOSPITALITY, Casino Gaming Online
Certificate ProgramOnlineOnline Professional Certificate in Casino Gaming

Gain insight and timely information about the latest issues facing the gaming industry, particularly Indian gaming, while developing critical skills for career advancement. Instructors are national industry experts who provide relevant and practical information based on their experience and knowledge. Each course is interactive, features video interviews, and provides students the opportunity to learn from others in one of the fastest growing industry sectors. Four courses in this program have been made possible by the generous underwriting of Harrah’s Entertainment, Inc.

The Certificate
To complete the online certificate, take any five of the six offered courses: Introduction to Indian Gaming – Past and Present, Gaming Regulations on Sovereign Soil, Casino Surveillance and Security, Indian Casino Marketing and Promotion, HR's Role and the Service Strategy, and Table Games Management.

Four courses in this program have been made possible by the generous underwriting of Harrahs Entertainment, Inc.

This program will prepare you for:

  • Indian gaming careers across the country
  • Jobs that require advanced gaming knowledge and skills

This program will provide:

  • Higher success rate in hiring and promoting employees within the organization
  • Employees that understand the culture of the industry
  • Increased quality of work and better team performance
  • Better awareness of federal and state regulations

Workplace Benefits:

  • Better understand the tribal gaming culture
  • Network with peers in casinos throughout the country
  • Increase awareness of federal and state regulations
  • Learn from top-level casino professionals!

Location of Classes
This certificate program is online. Consistent access to the Internet is required. Online textbook materials included in fee.

For additional information please email acook@mail.sdsu.edu or call (619) 594-5489.

>> Would you like to improve the English skills of your hospitality employees? See our Workplace English programs.

SDSU Research Foundation Program


Fall 2009 Courses

Online Course Gaming Regulations on Sovereign Soil
Students learn what makes the Indian tribe environment unique in San Diego. Topics include tribal government structure, authority, and jurisdiction; and such issues as expansion of Indian gaming, tribal compacts, and the impact of Indian gaming on surrounding communities.

Instructor: Luis A. Gonzales, president and CEO, Arizona Native Venture, LLC, former Arizona state senator.  

Noncredit Schedule No. 09FA 99501 PQ
Dates: Sept. 21-Oct. 26
Location: Online
Fee: $295 (Materials are included in fee.)

Schedule Number 09FA 99501 PQ is Closed


Spring 2010 Courses

Online Course Casino Marketing and Promotion
Learn the tools and techniques used by successful casino operators to acquire new players and retain them for life. Gain an understanding of casino marketing overall – the differences and uniqueness of casino marketing, learn how important database marketing is for a casino, plus the significance and impact of special events, promotions, and traditional marketing in the casino. See how a sophisticated and coordinated strategy across these areas provides world-class results.

Instructors: Barona Valley Ranch Resort and Casino instructors.  

Noncredit Schedule No. 10SP 99501 PQ
Dates: Jan. 19-Feb. 22 (Last day to enroll is Jan. 20)
Location: Online
Fee: $265 ($295 after Jan. 5) Materials are included in fee.

Register online for 10SP 99501 PQ


Online Course Introduction to Indian Gaming - Past and Present
A basic understanding of Native American gaming is provided in this course. Students gain an appreciation for both the history and importance of Indian tribal gaming, rising from simple bingo parlors to some of the country's largest casino operations. New and evolving challenges include sovereignty of Indian nations, state compacts and pending legislation, increasing competition, and public perceptions. Students also are exposed to basic regulatory controls and elementary gaming math.

Instructor: Buddy Frank, vice president of slot operations, Pechanga Resort and Casino.  

Noncredit Schedule No. 10SP 99500 PQ
Dates: Jan. 19-Feb. 22
Location: Online
Fee: $265 ($295 after Jan. 5) Materials are included in fee.

Register online for 10SP 99500 PQ


Online Course Casino Surveillance and Security
This "eyes" and "ears" class is an effective and competent view of surveillance operations and is critical for protecting assets and maintaining the integrity of the casino. Topics will include: loss protection techniques; applicable laws that affect casino operations; equipment used for the protection of casino assets; how to identify, deter, and detect casino cheats; investigative techniques; and report writing.

Instructor: Alan Bailey, executive director, Pauma Tribal Gaming Commission.  

Noncredit Schedule No. 10SP 99502 PQ
Dates: March 1-April 5 (Last day to enroll is March 3)
Location: Online
Fee: $265 ($295 after Feb. 15) Materials are included in fee.

Register online for 10SP 99502 PQ


Online Course Table Games Management
This course will address the formation, structure, and operational principles of the casino's live gaming department. The course will cover staffing and organizational principles, casino math and accounting as it pertains to table games, procedural compliance, table games marketing, design issues, customer service, and table games protection topics. This course will interest casino employees on a career path to management, gaming commission members, surveillance operators, and all current casino employees. It will also serve as an entry-level course for people desiring a career in the gaming industry.

Instructor: Wayne Royce, table games director, Sky Ute Casino & Resort.  

Noncredit Schedule No. 10SP 99503 PQ
Dates: March 1-April 5 (Last day to enroll is March 3)
Location: Online
Fee: $265 ($295 after Feb. 15) Materials are included in fee.

Register online for 10SP 99503 PQ


Online Course Gaming Regulations on Sovereign Soil
Students learn what makes the Indian tribe environment unique in San Diego. Topics include tribal government structure, authority, and jurisdiction; and such issues as expansion of Indian gaming, tribal compacts, and the impact of Indian gaming on surrounding communities.

Instructor: Luis A. Gonzales, president and CEO, Arizona Native Venture, LLC, former Arizona state senator.  

Noncredit Schedule No. 10SP 99505 PQ
Dates: April 12-May 17 (Last day to enroll is April 14)
Location: Online
Fee: $265 ($295 after March 29) Materials are included in fee.

Register online for 10SP 99505 PQ


Online Course HR's Role and the Service Strategy
Learn strategic planning from the HR perspective. Find out how to implement a service strategy for hospitality and casino operations through the hiring and training process. Acquire skills on how to apply recruiting, hiring, and training tools that add up to increased revenue and cost savings in the gaming environment. Learn about the importance of OSHA requirements, "sovereign government," and Native American culture for the HR environment.

Instructor: Paris McRoy, founder, PositivelyU.  

Noncredit Schedule No. 10SP 99504 PQ
Dates: April 12-May 17 (Last day to enroll is April 14)
Location: Online
Fee: $265 ($295 after March 29) Materials are included in fee.

Register online for 10SP 99504 PQ

Here are what some of our past participants have to say:

"The course was very informative on all aspects of table games. The course goals and objectives were attained through many substantial and thorough readings and lectures. Instructor Wayne Royce was very organized and expressed an expert level of knowledge in the gaming industry."

"I loved the discussion boards, helps gain perspective from others on what other casinos are doing and new trends in the industry."

"After completing this course, I am much more informed than when I started. Thank you to all those who made this course possible."

"It was truly a pleasure participating in the course. Thanks!"

"I would not change anything about the course. I really enjoyed everything about the class and cannot wait to take another course. I am the kind of person who likes a challenge, and this course was a challenge, thank you."

"The web site was very easy to access, reading was beneficial, and the tech support was there but not needed. This online course was definitely helpful and easy to navigate."

"I am really hoping to take more of the online casino courses, as the HR course taught me a lot. It has been a real asset in the learning process and keeps me on my toes!"
– Casino Gaming Online Students

Casino Gaming Advisory Board
Thomas Dullien, Karol Schoen, Troy Simpson, Lee Skelley Barona Valley Ranch Resort and Casino, Tracy LeDuff, Karen Woodruff Casino Pauma, Janet Beronio, Peggy Keers, Gary McMullen Harrah’s Rincon Casino and Resort, Melanie Dellas Native American Casino Magazine, Beau Lynott, Billy Orilio Orilio and Associates, Alan Bailey Pauma Tribal Gaming Commission, Tony Chartrand, Buddy Frank, Tom Hitch, Rod Luck, John Warkentien Pechanga Resort and Casino, Paris McRoy PositivelyU, Kate Spilde Contreras SDSU, Maureen L. Kerr Sycuan Resort and Casino, Margo Lucero, Jim Quisquis, Judy Wright Valley View Casino

Harrah's Rincon Casino & Resort site The College of Extended Studies is proud to be a partner with Harrah's Entertainment, Inc. for the Online Professional Certificate in Casino Gaming.
Last update November 13, 2009

The statements found on this page/site are for informational purposes only. While every effort is made to ensure that this information is up-to-date and accurate, official information can be found in the University publications.
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