IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.
Expected Duration (hours)
ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
- identify the five aspects of Service Design
- recognize how to ensure that Service Design scope is aligned with business needs
- identify considerations when designing a service solution
- identify the options of status within the Service Portfolio
- match roles in the Enterprise Architecture with their functions
- recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
- identify the features of process design
- recognize scenarios that illustrate metric tree benefits
- demonstrate knowledge of the five aspects of Service Design