IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets.
This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.
Expected Duration (hours)
Lesson ObjectivesITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
- recognize how organizations use assets to create and add value
- recognize how to implement service automation guidelines
- identify the advantages of service automation
- recognize how to use basic Service Strategies to add value
- recognize examples of defining the market activities
- recognize how identifying the market space helps when developing offerings
- recognize how to determine if there is value in a service
- identify how the Service Portfolio assists in developing offerings
- identify reasons why organizations should develop Service Management as a strategic asset
- recognize how an organization develops Service Management as a strategic asset in a given example
- recognize examples of the first five steps in preparing for execution
- recognize examples of steps six to ten in preparing for execution
- recognize how to perform Service Strategy activities