Professional Development Online (PDOL) | Program Catalog | SDSU

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Project Management

Project Management Online Certificate (PMBOK® Guide 4th Edition)
CAPM® Project Management Certificate
Program Management (PMI® Standard-aligned) - Course Description
Project Management for IT Professionals - Course Description
Advanced Project Management - Course Description

Accounting & Finance

Accounting Clerk Professional Certificate
Accounting Manager Professional Certificate
Bookkeeper Professional Certificate
Payroll Clerk Professional Certificate
Advanced Business Finance - Course Description
Business Finance for Managers - Course Description
Advanced Accounting Practices Certificate
Basic Business Math Skills Certificate - Course Description

Business

Business Writing & Communication

Business Writing Essentials

Desktop Computer Skills

Microsoft Office 2007: Advanced Powerpoint - Course Description
Microsoft Office 2007: Beginning Excel - Course Description

Human Resources

Emotional Intelligence in the Workplace
Interpersonal Communication Skills for Business - Course Description
Effective Hiring and Interviewing Skills
HRCI Professional in Human Resources (PHR)

Information Technology

Cisco Certified Entry Networking Technician (CCENT) - Course Description
Cisco Certified Network Associate (CCNA) - Course Description
Cisco Certified Network Professional (CCNP) - Course Description
Cisco Certified Design Professional (CCDP) - Course Description
Certified Ethical Hacker (CEH)
Certified Information Systems Security Professional (CISSP) - Course Description
Certified Information Systems Auditor (CISA)
IT Infrastructure Library V-3(ITIL) - Course Description
Microsoft Certified IT Professional - Database Administrator (MCITP) - Course Description
Microsoft Certified IT Professional - Database Developer - Course Description

Management & Leadership

Crucial Skills for Tomorrow's Manager
Getting Results Without Authority - Course Description
Going from Management to Leadership - Course Description
Moving From Technical Professional to Management

Marketing

Strategic Brand Management

Process Improvement

Teambuilding

Cultivating a High Performance Project Team - Course Description
Leading Teams - Course Description

Related Links

Course Title	PopUp-Title	PopUp-Desc	PopUp-Dates
OL 0001 Advanced Business Finance	OL 0001 Advanced Business Finance	Courses in this program include: Introduction to Advanced Finance Investment Project Analysis and Selection Raising Capital and Financing Decisions Managing Working Capital Corporate Restructuring Financial Risk Management International Finance	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0003 Business Finance for Managers	OL 0003 Business Finance for Managers	Courses in this program include: Introduction to Finance Making Budgets Work Cash Management Financial Statements and Analysis Sources of Funding Manager's Performance Guide - Business Finance	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0004 Business Writing Essentials	OL 0004 Business Writing Essentials	Courses in this program include: Writing with Intention Avoiding Errors in Usage and Punctuation Avoiding Grammatical Errors in Business Writing Crisp Composition Writing to Reach the Audience Getting the Most from Business Documents The Writing Process	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0009 Cultivating a High Performance Project Team	OL 0009 Cultivating a High Performance Project Team	Courses in this program include: Building a High-performance Team Harnessing Collective Knowledge Managing a Project with Your Team Revving up Your High-Performance Project Team Maintaining Project Team Peak Performance Fixing Broken Teams	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0011 Program Management (PMI Standard-aligned)	OL 0011 Program Management (PMI Standard-aligned)	Courses in this program include: Introduction to Program Management Program Lifecycle and Organization Program Management Processes and the Initiating Process Group Program Planning The Execution Process Group Monitoring, Controlling, and Closing Programs	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0016 Emotional Intelligence in the Workplace	OL 0016 Emotional Intelligence in the Workplace	Courses in this program include: Defining Emotional Intelligence Emotional Intelligence in the Workplace Emotional Intelligence and Teamwork Increasing Emotional Intelligence Emotionally Intelligent Leadership	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0020 Getting Results Without Authority	OL 0020 Getting Results Without Authority	Courses in this program include: Getting Results by Building Relationships Results and Teamwork without Authority Leading Without Authority Creating Change, Gaining Allies Communicating to Get Results Obtaining Results from the Boss	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0021 Going from Management to Leadership	OL 0021 Going from Management to Leadership	Courses in this program include: The Mark of a Leader Communicating a Shared Vision The Enabling Leader Removing Performance Barriers Communicating as a Leader Coaching for Performance Leading through Change The Leader as a Model	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0027 Interpersonal Communication Skills for Business	OL 0027 Interpersonal Communication Skills for Business	Courses in this program include: Interpersonal Communications: the Process The Mechanics of Communicating Effectively Workplace Communication Skills Communicating for Results Leadership Communication Skills Resolving Conflict with Communication Skills Communicating for Contacts	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0033 Leading Teams	OL 0033 Leading Teams	Courses in this program include: Virtual Team Basics Virtual Team Communication Collaboration in Virtual Teams Virtual Project Management Virtual Team Leadership Learning Organizations and the Virtual Team	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0042 Moving From Technical Professional to Management	OL 0042 Moving From Technical Professional to Management	Courses in this program include: Management Development for Technical Professionals Communication Skills for Successful Management Process Management Skills Leadership Development for Technical Professionals Strategies for Transitioning into Management	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0054 Project Management for IT Professionals	OL 0054 Project Management for IT Professionals	Courses in this program include: Introduction to IT Project Management Functions of IT Project Managers The Life Cycle of an IT Project Managing the Execution and Control of IT Projects Managing Efficiencies of IT Projects Project IT Management Simulation - The Early Stages Project IT Management Simulation - Design to Rollout	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0056 Strategic Brand Management	OL 0056 Strategic Brand Management	Courses in this program include: Introduction to Brand Management Building Brand Equity Managing the Creative Elements of Brands Promoting Your Brand to Consumers Evaluating Brand Effectiveness Managing and Maintaining Brand Equity	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0075 Advanced Project Management	OL 0075 Advanced Project Management	Courses in this program include: Building Productive Stakeholder Relationships Project Estimating Techniques Managing Accelerated Projects Setting Up a Project Office Portfolio Management Project Management Maturity	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0077 Basic Business Math Skills Certificate	OL 0077 Basic Business Math Skills Certificate	Courses in this program include: Whole Numbers, Fractions, and Equations Decimals and Percents Ratios and Averages	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0083 Microsoft Office 2007: Advanced PowerPoint	OL 0083 Microsoft Office 2007: Advanced PowerPoint	Courses in this program include: Creating Custom Slide Shows in PowerPoint 2007 Distributing Presentations in PowerPoint 2007	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0085 Microsoft Office 2007: Beginning Excel	OL 0085 Microsoft Office 2007: Beginning Excel	Courses in this program include: Getting Started with Excel 2007 Manipulating and Formatting Data and Worksheets Reviewing and Printing in Excel 2007 Excel 2007 Formulas and Functions Excel 2007 Charts, Pictures, Themes, and Styles	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0089 Effective Hiring and Interviewing Skills	OL 0089 Effective Hiring and Interviewing Skills	Courses in this program include: What to Consider When Hiring Interviewing Effectively Choosing the Best Applicant Effective Hiring and Interviewing Simulation	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0096 Cisco Certified Entry Networking Technician (CCENT)	OL 0096 Cisco Certified Entry Networking Technician (CCENT)	Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. With a CCENT, network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals, and configuring simple networks. CCENT is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections. Course Modules: Network Fundamentals Network Communications and Connections Switched LANs Switch Optimization, Security, and Troubleshooting Wireless LANs Routing and Addressing in the LAN Packet Delivery, Security, and Remote Access on the Router WAN Technologies and Routing WAN Encapsulation and Dynamic Routing using RIP Network Environment Management	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0097 Cisco Certified Network Associate (CCNA)	OL 0097 Cisco Certified Network Associate (CCNA)	Learn how to install, configure, and manage networks composed of Cisco equipment. This course applies internetworking concepts associated with LANs and WANs to installing and configuring Cisco routers. Learn basic router operation, routing protocol function and configuration, IP addressing and multiprotocol operations for Cisco routers. This course will prepare you to take the Cisco Certified Network Associate (CCNA) exam, #640-802. Course Modules Network Fundamentals; Network Communications and Connections; Switched LANs; Switch Optimization, Security, and Troubleshooting; Wireless LANs; Routing and Addressing in the LAN; Packet Delivery, Security, and Remote Access on the Router; WAN Technologies and Routing; WAN Encapsulation and Dynamic Routing using RIP; Network Environment Management; Small and Medium Network Implementations; Improving Switched Network and VLAN Performance; Routing Fundamentals, Subnetting, and VLSMs; Single-Area OSPF Implementation; EIGRP Implementation; Access Control Lists; Address Space Management; Transitioning to IPv6; VPN and Point-to-Point WAN Connections; and Extending the LAN to a WAN	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0098 Cisco Certified Network Professional (CCNP)	OL 0098 Cisco Certified Network Professional (CCNP)	Cisco Certified Network Professional (CCNP®) validates the ability to plan, implement, verify, and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless, and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer, or network engineer. Course Modules: Analyzing Campus Network Designs Implementing VLANs in Campus Networks Implementing Spanning-Tree Inter-VLAN Routing Highly Available Networks Configuring Layer 3 High Availability Minimizing Service Loss and Data Theft Accommodating Voice and Video in Campus Networks Integrating Wireless LANs into a Campus Network	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0099 Cisco Certified Design Professional (CCDP)	OL 0099 Cisco Certified Design Professional (CCDP)	The curriculum includes building scalable internetworks, building multilayer switched networks, and designing network service architecture. CCDP candidates must already have obtained CCDA and CCNA certification - see site for requirements Implementing Cisco IP Switched Networks: Analyzing Network Designs; Implementing VLANs; Implementing Spanning-Tree; Inter-VLAN Routing; Highly Available Networks; Configuring Layer 3 High Availability; Service Loss and Data Theft; Accommodating Voice and Video; and Integrating Wireless LANs Implementing Cisco IP Routing: Routing Services for Converged Networks; EIGRP Implementation for the Enterprise; EIGRP Authentication and Implementation; The OSPF Routing Protocol; Implementing an OSPF-Based Solution; Configuring and Route Redistribution; Implementing Path Control; Connecting the Enterprise to ISPs; Configuring and Verifying BGP operations; Implementing Path Control; IPv6 Addressing and Unicast; Implement RIPng, OSPFv3, EIGRP in IPv6; IPv6 Transition Techniques; NAT and PAT with IPv6; and Routing for Offices and Mobile Workers Designing Cisco Network Service Architecture: Cisco SONA and Enterprise Design; Advanced Addressing and Routing Design; Advanced WAN Services Design; Enterprise Data Center Design; Storage Area Network Design; E-Commerce Module Design; Security Services Design; IPsec and SSL VPN Design; IP Multicast Design; Voice Over WLAN Design; and Network Management with Cisco IOS	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0100 Certified Ethical Hacker (CEH)	OL 0100 Certified Ethical Hacker (CEH)	The EC-Council's Certified Ethical Hacker (CEH) credential is a vendor-neutral certification in the specific network security discipline of Ethical Hacking - the practice of trying to break into information systems for the purposes of testing security and exposing weaknesses that need to be addressed. A Certified Ethical Hacker is a skilled professional who uses the same knowledge and tools as a malicious hacker to look for the weaknesses and vulnerabilities in target systems. Target Audience: Security officers, auditors, security professionals, site administrators, and anyone who is concerned with information system security. Requirements: Students must pass the Certified Ethical Hacker Certification Exam to obtain the Certified Ethical Hacker credential. Course Modules: Ethical Hacking and the Need for Penetration Testing; Footprinting, Scanning, and Enumeration; System Hacking and Malicious Content; Social Engineering and Sniffing; Deterring Electronic Intrusions; Denial of Service and Session Hacking; Linux Hacking; Cryptography; Internet-based and Database-based Attacks; Wireless Attacks and Countermeasures; and Physical Security. Prerequisites: We recommend visiting the vendor website for specific prerequisites.	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0101 Certified Information Systems Security Professional (CISSP)	OL 0101 Certified Information Systems Security Professional (CISSP)	CISSP was the first credential in the field of information security, accredited by the ANSI to ISO Standard 17024:2003. Candidates must pass the CISSP exam, and also submit a completed and executed endorsement form. Course Modules Access Control; Application Development Security; Business Continuity and Disaster Recovery Planning; Cryptography; Information Security Governance and Risk Management; Legal, Regulations, Investigations, and Compliance; Operations Security; Physical and Environment Security; Security Architecture and Design; and Telecommunications and Network Security Prerequisites Minimum of five years work experience in two or more of the 10 CISSP domains, or four years if they hold a four-year college degree OR Advanced degree in information security from a U.S. National Center of Academic Excellence in information Security (CAEIAE) or regional equivalent. Alternatively a one year waiver is available to those holding an (ISC)2-approved certification - see https://www.isc2.org/credential_waiver for approved certifications.	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0102 IT Infrastructure Library V-3(ITIL)	OL 0102 IT Infrastructure Library V-3(ITIL)	Target Audience Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and there after contribute to an ongoing service improvement program Requirements Candidates must pass the ITIL v3 Foundation and examination. Course Modules ITIL and the Service Lifecycle Service Strategy Fundamentals Service Strategy Processes Service Design Fundamentals Service Design Processes Service Transition Processes and Principles Service Operation Principles and Functions Service Operation Processes Continual Service Improvement Fundamentals	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0108 Certified Information Systems Auditor (CISA)	OL 0108 Certified Information Systems Auditor (CISA)	Auditing Information Systems has become an integral part of business management. This course examines the starting points for performing and IS audit and some of the standards, guidelines, tools and, techniques that can be used to setup, manage, and monitor the audit function. The Certified Information Systems Auditor (CISA) certification is a standard of achievement for those who audit, control, monitor and assess an organization's information technology and business systems. CISA has been given ISO/IEC 17024:2003 certification by The American National Standards Institute (ANSI). This course will help to prepare learners for the CISA examination. Course Modules The Process of Auditing Information Systems - Part1 The Process of Auditing Information Systems - Part 2 Governance and Management of IT – Part 1 Governance and Management of IT - Part 2 lS Acquisition, Development, and Implementation - Part 1 lS Acquisition, Development and Implementation - Part 2 IS Operations, Maintenance and Support – Part 1 IS Operations, Maintenance, and Support - Part 2 Protection of Information Assets – Part 1 Protection of Information Assets – Part 2	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0109 Certified Business Analysis Professional (CBAP)	OL 0109 Certified Business Analysis Professional (CBAP)	Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, the redesign of a process or organizational structure. In this course you will examine the role of the business analyst, the core concepts, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed as a business analyst. This course is aligned with the Business Analysis Body of Knowledge® (BABOK®) published by the International Institute of Business Analysis (IIBA™). It is designed to assist in the preparation for the IIBA's Certified Business Analysis Professional™ (CBAP™) certification. Courses in the program include: Introduction to Business Analysis and Essential Competencies Introduction to Business Analysis Planning Planning Business Analysis Communication and Monitoring Business Analysis Requirements Elicitation Business Analysis Requirements Management and Communication Business Analysis: Enterprise Analysis Business Analysis: Introduction to Requirements Analysis Business Analysis: Verify and Validate Requirements Business Analysis: Solution Assessment and Validation	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0110 Microsoft Certified IT Professional Database Developer	OL 0110 Microsoft Certified IT Professional Database Developer	The Microsoft Certified IT Professional (MCITP) certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP certification. Courses in the program include: Mentoring Assets Mentoring 70-431 TS: Microsoft SQL Server 2005 Test Preps TestPrep 70-431 TS: Microsoft SQL Server 2005 Courses Installing SQL Server 2005 Configuring SQL Server 2005 Creating and Implementing Database Objects in SQL Server 2005 Retrieving Data and Running Queries in SQL Server 2005 SQL Server 2005 Messaging and Querying Tools Managing and Maintaining SQL Server 2005 Databases SQL Server 2005 Database Performance and Optimization Monitoring and Diagnosing Database Problems in SQL Server 2005 SQL Server 2005 High Availability and Disaster Recovery SQL Server 2005 Backup and Restores	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.
OL 0111 Microsoft Certified IT Professional Database Administrator (MCITP)	OL 0111 Microsoft Certified IT Professional Database Administrator (MCITP)	Database Administrators use database software to store and manage information. They set up database systems and are responsible for making sure those systems operate efficiently, are backed up regularly, stored effectively, and is secure from unauthorized access. Courses in the program include: Mentoring Assets Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005 Test Preps Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005 Courses Designing a Database Server Infrastructure for SQL Server 2005 Designing Security for a Database Server Infrastructure for SQL Server 2005 Designing the Physical Database for SQL Server 2005 Designing a Database Server High Availability Solution for SQL Server 2005 Designing a Database Failover Solution for SQL Server 2005 Designing a Database Server Data Recovery Solution for SQL Server 2005	Call SDSU Professional Development at (619) 594-6924 or email pdol@sdsu.edu for registration information or to customize a program that meets your needs.

Professional Development Online Program Catalog