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The College of Extended Studies has partnered with Sharp Human Resources Department to deliver on-site courses at Sharp HealthCare Corporate Headquarters, <a href="http://www.sharp.com/maps/" target="_blank">8695 Spectrum Center Blvd, San Diego, CA, 92123</a>.<br /><br />
<strong>You can enroll in one course or take the series!<br />
You can mix and match to meet your personal training needs!<br />
Enrollment Limited to Sharp Healthcare Employees</strong>
Growth is essential, and to flourish in leadership you need to begin with a solid foundation. The Essential Management and Leadership program will help you make the move you need for continued success in your career.<br /><br />
The program was developed to provide the essential skills needed to effectively lead a team in today's ever-changing work environment. It's time to make your move and become more effective in critical management and leadership competencies.<br /><br />
For program information or questions call (619) 594-5489 or email <a href="mailto:firstname.lastname@example.org">email@example.com</a><br /><br />
The Sharp Education Reimbursement Program is available to assist employees in attaining education and training goals. For more information, see Education Reimbursement on SharpNET.
Participants in this highly interactive program will learn immediately usable communication tools that are critical for successful executives, supervisors, and managers. In addition, they will learn a mind-set and techniques for maintaining composure in conversations involving negative feedback and emotional reactions. What these have in common is the ability to communicate positive and negative feedback, make requests and give directives while maintaining morale and positive relationships.<br /><br />
Topics include how to deliver negative feedback in a way that maintains a positive relationship, developing a script for a “Candid Conversation” participants need to have in the near future, utilizing five techniques for working with upset internal and external customers, and articulating a mind-set necessary for success in these conversations and techniques for managing strong negative emotions.
The role of the leader during change and the resistance to change is discussed in this session. Leading change requires an understanding of the definitions, planning, communicating and monitoring required for maximum effectiveness and implementation. Participants will identify organizational and individual dynamics required to successfully lead change, learn the skills needed by leaders in their role as change agents, learn tools and methods to assist teams transitioning through change, identify a new way of communicating changes using Future Focused Feedback and learn a four step process for managing resistance to change.
Supervisors are on the front lines, interacting moment by moment with employees to accomplish the organization’s work. Each day the supervisor’s job becomes more challenging as organizations strive to maintain the high performance levels essential to survival in a fiercely competitive marketplace. This session is designed for new and experienced supervisors who want to enhance their effectiveness as high-performers. Participants will identify the basics of high-performance supervision, discuss the challenges facing new supervisors, learn strategies for dealing with these challenges, understanding how to develop a support network, establish guidelines for working effectively with former peers and manage priorities and delegate work.
Download the Sharp HealthCare Essential Management and Leadership Skills 2013 Series brochure as a PDF