IT Infrastructure Library V-3(ITIL)
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ITIL® provides industry recognized comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on IT services, and on the facilities needed to support IT. ITIL has been developed in recognition of organization's growing dependency on IT and embodies best practices for IT Service Management.
The reason for the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate goals and meet their business needs. This leads to an increased demand for high quality IT services.
The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL.
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and there after contribute to an ongoing service improvement program
Candidates must pass the ITIL v3 Foundation and examination.
- ITIL and the Service Lifecycle
- Service Strategy Fundamentals
- Service Strategy Processes
- Service Design Fundamentals
- Service Design Processes
- Service Transition Processes and Principles
- Service Operation Principles and Functions
- Service Operation Processes
- Continual Service Improvement Fundamentals
Familiarity with IT terminology and IT-related work experience are recommended.